Primary Care
Six Pillars of Patient-Centered Healthcare
Based on the Patient-Centered Medical Home (PCMH) model, UCHC uses six core pillars to deliver high-quality, whole-person care.
Collaborative & Transparent Care
From routine preventive screenings to acute illnesses, our medical providers manage your complete physical and mental well-being.
- Pillar 1: Collaborative Care – We partner with you and your family, ensuring all decisions are made with respect to your needs, preferences, and values.
- Pillar 2: Transparent Care – Pillar 1: Collaborative Care –We ensure you have the needed education and support to make decisions and participate in your healthcare.
Accountable & Coordinated Care
We partner directly with you and your family, making sure your medical decisions are clear, respected, and easy to understand.
- Pillar 3: Accountable Care – From prevention to acute care, our providers are completely accountable for your physical and mental well-being.
- Pillar 4: Coordinated Care – UCHC assists in obtaining needed specialist care to ensure your health and well-being.
Accessible & Safe Care
We pair strict clinical safety protocols with modern healthcare technology to ensure you receive exceptional treatment when and where you need it.
- Pillar 5: Accessible Care – UCHC strives to provide you with the latest technology & tools to access your healthcare provider and health information.
- Pillar 6: Safety First Care – UCHC provides high-quality care to ensure that your safety is always first.
“Preventive care can help you stay healthy, catch concerns early, and feel more confident about your health.”
Schedule Your Care Today
- Call Center Hours: Monday – Friday: 7:30am – 4:30pm
- Call Center Hours (Saturday): 7:30am – 4:00pm
Insurance & Payment Options
We provide free insurance enrollment help, sliding fee discounts, and flexible payment plans.
Late Arrival & Cancellation Policy
Running late? Call us as soon as you can. If you arrive more than 10 minutes late, we may need to reschedule your visit.
Need to cancel? Let us know at least 72 hours before your appointment when possible. This helps us offer the appointment time to another patient.
Frequently Asked Questions
Can I get care if I don’t have insurance or cannot pay?
Yes. UCHC provides care to everyone regardless of insurance status or ability to pay. We offer a Sliding Fee Discount Program based on your income and family size, as well as free on-site assistance enrolling in Medi-Cal and low-cost health plans.
Do I need a Social Security Number, ID, or legal status to be seen?
No. You do not need a Social Security Number, photo ID, or legal status to receive medical, dental, or behavioral health care. All patient care at UCHC is completely confidential and provided with dignity.
Can I walk in, or do I need an appointment?
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What insurance plans do you accept?
We accept Medi-Cal, Medicare, Covered California, and most major commercial health plans. If you don't have insurance, our certified enrollment specialists can help you apply for free or low-cost coverage on the spot.
What should I bring to my first appointment?
To help us get you checked in smoothly, please bring:
Photo ID: Any valid photo ID (government-issued, school ID, or foreign consulate ID card).
Insurance Card: Your Medi-Cal, Medicare, or private insurance card (if insured).
Proof of Income: A recent paystub, tax return, or bank statement (if applying for our Sliding Fee Discount Program).
Medications: A list or bottle of any current prescription medications you take.
Still Have Questions About Primary Care?
Our team is here to answer your questions and guide you every step of the way.